Painting Customer Reviews
Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The following ratings and comments were submitted by our most recent 100 customers as a part of our ongoing Quality Callback Program.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
May 17, 2012
Thomas
A.,
Warrington, PA
"Only one painter showed up for entire job. Job that was to take a day and a half took four days. No communication from supervisor on issue. "
Customer Experience Rating:
3
May 17, 2012
Susan
F.,
Richardson*, TX
"The painters were very professional and made the disruption of my home as smooth as possible."
Customer Experience Rating:
5
May 17, 2012
Bart & Sharon
T.,
Wake Forest*, NC
"Good communication throughout the process/ The carpenter and painters were all very friendly, courteous and prompt. Work was done with the highest quality and attention to detail."
Customer Experience Rating:
5
May 17, 2012
Elena
D.,
Glen Rock*, NJ
"Phil and his crew were very professional, polite and
their work was efficient, neat and completed in
a timely fashion."
Customer Experience Rating:
5
May 17, 2012
Margie
L.,
Westfield*, IN
"The team that did the painting were polite, clean, worked hard the whole time and did a great job. "
Customer Experience Rating:
5
May 17, 2012
Holly
P.,
Overland Park*, KS
"They were just really friendly, seemed to know what they were doing and took care of things. "
Customer Experience Rating:
5
May 17, 2012
Peg
D.,
Exeter*, NH
"Their manner, personality, clean up and their work ethic. No lagging, they just did their work and gave more time. Worked a longer time than what I figured for a day's work."
Customer Experience Rating:
5
May 17, 2012
Renee
D.,
Indianapolis*, IN
"The gentleman they sent, he was a 10. The fence looks gorgeous. Please give him a promotion."
Customer Experience Rating:
5
May 17, 2012
Frank
P.,
Bedford*, NS
"The 2 painters we had were great.They took extra steps in the preparation of painting the rooms.Sean was excellent in crack filling and priming all the cracks before doing the painting.It made all the difference in the final outcome of the walls. They may have taken a bit of extra time doing our home but as the customer I am very pleased with the results. There main concern to us was to please us and make it right.That is important to us..Thanks Sean and Joesph for a job done well."
Customer Experience Rating:
5
May 17, 2012
Kathy
T.,
Austin*, TX
"They were on time which means a lot. The workers cleaned up after the job. They were very neat and the work was high quality. I am happy with everything. "
Customer Experience Rating:
5
May 17, 2012
Sean and Eleana
B.,
Lakeland*, TN
"Show up when they say they are going to show up."
Customer Experience Rating:
4
May 17, 2012
Gordon
H.,
Knoxville*, TN
"The salesman was great, he was responsive when I made changes on the proposal. Two of the painters were great especially Jim, he stayed all day and worked late. They had a good attitude, friendly, and they did a great job."
Customer Experience Rating:
5
May 17, 2012
Candy and Jim
H.,
Newcastle*, WA
"They did everything they said they would. The workeres were prompt, they cleaned up after the work and the painting was very good quality. "
Customer Experience Rating:
5
May 17, 2012
Jacqueline
B.,
Port Moody, BC
"Fast and great rate for the job. Painters left there ladders and it was over 1 week and I had to call them to remind them to come by other than that I am happy with all the work"
Customer Experience Rating:
5
May 17, 2012
William
J.,
Seattle*, WA
"They were very friendly, met all my expectations and they are good. "
Customer Experience Rating:
5
May 17, 2012
LINDA
B.,
Las Vegas, NV
"They were very clean and they did a very timely job. They didn't leave much to be done, there was almost no touch ups needed so it was very good. "
Customer Experience Rating:
5
May 17, 2012
Richard and Andrea
W.,
Winnipeg, MB
"The painting crew were extremally careful and thorough. They also did a thorough cleanup. We were very pleased with the results."
Customer Experience Rating:
5
May 17, 2012
Donald
M.,
Bogart*, GA
"Mauro Perez was the lead person, he did an excellent job and did all the work we detailed in the proposal. They came back and did touch ups.
And it was a pleasant experience all around with everyone. "
Customer Experience Rating:
5
May 17, 2012
Harriet
S.,
Wayne, PA
"I liked the manager he was nice and helpful and the young man Eric. I really liked Eric and his work"
Customer Experience Rating:
5
May 17, 2012
PAMELA
C.,
Las Vegas, NV
"What happened was that I put a complaint into the email online on April 3rd. I did not get a response from the CertaPro complaints department email .The owner of the franchise resolved my issue however. I think you should respond to the emails, I even called to verify the email and it was correct."
Customer Experience Rating:
3
May 17, 2012
Karl & B. J
A.,
Garland, TX
"It was better than they expected. Mario was very capable and cleaned up real good, all the good."
Customer Experience Rating:
5
May 17, 2012
Jim
S.,
Washougal*, WA
"Better communication and followthrough on promised services."
Customer Experience Rating:
4
May 17, 2012
Tom
M.,
Austin, TX
"On time and did a good job."
Customer Experience Rating:
5
May 17, 2012
Bill
K.,
Denver*, CO
"Do better work on a cedar crack and better lines. The paint wasn't really straight."
Customer Experience Rating:
4
May 17, 2012
Kristin
K.,
Austin*, TX
"The quality of work was great."
Customer Experience Rating:
5
May 17, 2012
Sandi
S.,
Kenmore*, WA
"They were really good, they took a lot of care, it was a difficult project, but it did work out, they did a beautiful job! They were also very very polite and friendly."
Customer Experience Rating:
5
May 17, 2012
David
C.,
Maple Valley*, WA
"The CertaPro painters were very willing to work with me and meet my special requests."
Customer Experience Rating:
5
May 17, 2012
Tomika
H.,
Pearland*, TX
"The work looks really good, they were on time, and good to work with."
Customer Experience Rating:
5
May 17, 2012
Marvin
W.,
Warroad, MN
"What a great crew - you should be proud "
Customer Experience Rating:
5
May 17, 2012
Lee
B.,
Calgary, AB
"The fellow by the name of Justin was awesome. This is the second job he's done for us. He is neat, clean and going to get him to do more. Good quality work with fair prices. He was on time. Scott Remillard was good also and on time for appointments."
Customer Experience Rating:
5
May 17, 2012
Whitney and Tim
M.,
Mission*, KS
"Dereck was really great about talking with us. Paula was very understanding when we had them repaint the door. "
Customer Experience Rating:
5
May 17, 2012
Jeremy
G.,
Sarasota*, FL
"The contractor painter was on time by the minute everytime he came, he was very thorough, the painters kept out of the way, and made it a smooth and easy process. The work was great. He did everything he said he was going to do and did it well which is a nice thing to have."
Customer Experience Rating:
5
May 17, 2012
Dave
C.,
Kissimmee*, FL
"The Vendor Kurt Holbrock was very professional and kept me up to date on work. work was don as promised and on time. Pricing was fair and reasonable. "
Customer Experience Rating:
5
May 17, 2012
Charles
T.,
Atlanta*, GA
"A good job was accomplished by courteous, competent workmen in good time at a reasonable price. Clean up left just a bit to be desired,
but it was not unreasonable."
Customer Experience Rating:
5
May 17, 2012
Cheri
H.,
Renton*, WA
"Everyone from the estimator to the guys doing the work were very professional, pleasant, clean, punctual and knowledgable."
Customer Experience Rating:
5
May 17, 2012
Elizabeth and Jeff
B.,
Arlington Heights*, IL
"The painters we had were really willing to do everything we wanted and kept track of all the details."
Customer Experience Rating:
5
May 17, 2012
John
O.,
Chicago*, IL
"Quality of the work and timeliness. I worked with them on some high end apartments. I liked that they worked around my schedule. "
Customer Experience Rating:
5
May 17, 2012
Jim
M.,
Bainbridge*, OH
"Consistent good quality job and communication."
Customer Experience Rating:
5
May 17, 2012
Steve
D.,
Fort Wayne, IN
"Good quality work. Professional attitude. Liked the price."
Customer Experience Rating:
5
May 17, 2012
Steve
D.,
Fayetteville, AR
"Great looking job, and very pleasant painters."
Customer Experience Rating:
5
May 17, 2012
Pam and Gary
B.,
Winnipeg, MB
"They came earlier than when they said. It looks like its a good job. And they were clean."
Customer Experience Rating:
5
May 17, 2012
Lather
P.,
Grayson*, GA
"They workers were friendly, knowledgeable and courteous. Good quality work."
Customer Experience Rating:
5
May 17, 2012
Betty and Fran
B.,
Dennis Port*, MA
"Every part of it was great. The quality of the work the painters did was great."
Customer Experience Rating:
5
May 17, 2012
Deborah
M.,
Ruskin*, FL
"Your painters were ahead of schedule, very courteous and friendly, and they went above and beyond our expectations. Their attention to detail was outstanding, and we have recommended Certa Pro to our neighbors!"
Customer Experience Rating:
5
May 17, 2012
Henry & Shirlee
S.,
Hockessin*, DE
"Well , the work was done well, We are pleased with the look of things, they were poilte and everything went quite well. "
Customer Experience Rating:
5
May 17, 2012
Steve and JoAnne
M.,
Burke*, VA
"They did a really good job, very professional, and the estimate was right on target. "
Customer Experience Rating:
5
May 17, 2012
Rashid
K.,
Mooresville*, IN
"They were very good. They were attentive, clean , ontime and did good work. "
Customer Experience Rating:
5
May 17, 2012
Diane
H.,
Browns Summit*, NC
"They were good and thorough. I liked the fact that they took care of my furniture. "
Customer Experience Rating:
5
May 17, 2012
Joan
T.,
Kitchener,
"Just overall care and professionalism."
Customer Experience Rating:
5
May 17, 2012
Edith
G.,
Mystic*, CT
"I was very pleased with my deck and pathway, they did a great job and the men were very polite."
Customer Experience Rating:
5
May 17, 2012
Benito
D.,
Fort Lee*, NJ
"They were nice people, they did a good job, Chris was very nice. "
Customer Experience Rating:
5
May 17, 2012
Julia
D.,
Medina*, OH
"The fella was so nice and cooperative. He made me feel comfortable."
Customer Experience Rating:
5
May 17, 2012
Leo & Linda
C.,
Londonderry*, NH
"Friendliness, professionalism from everyone!"
Customer Experience Rating:
5
May 17, 2012
Don
K.,
Greensboro*, NC
"Each step in the process was handled by people who really wanted to do a quality job and please the customer. The carpenters , the man that cleaned the exterior of the house and the painters were all talented and professional. It was a very pleasant experience for us."
Customer Experience Rating:
5
May 17, 2012
David and Sharon
G.,
Denver*, CO
"The result (re-staining a weathered deck) was much better than I expected."
Customer Experience Rating:
5
May 17, 2012
Mark & Katherine
Q.,
Marysville, WA
"High quality job
Great follow-up
Good value
Easy to work with
Excellent attention to detail"
Customer Experience Rating:
5
May 16, 2012
Lan
K.,
Pompton Lakes*, NJ
"The 2 men who painted the house were very efficient,very neat and very pleasant. We are very happy with the job they did."
Customer Experience Rating:
5
May 16, 2012
John
M.,
St. Paul*, MN
"Flexibility to start the job based on weather."
Customer Experience Rating:
5
May 16, 2012
Leone
M.,
Kelowna, BC
"They seemed to me to have a little trouble attaching the new hinges and handles. This may have made the project a day or two longer to finish! However, the finished work looks fabulous and I'm very pleased with the overall results. The communications were fairly good as well!"
Customer Experience Rating:
4
May 16, 2012
Carolyn
C.,
Fletcher*, NC
"Work was completed in a professional and competent manner. Communicated with us to make sure they understood exactly what we needed done."
Customer Experience Rating:
5
May 16, 2012
Louis
S.,
Aurora*, CO
"Nobody is perfect. On the final day (Day 2), I indicated areas that needed touch-up. The workers did comply. However, as I continue painting the trim (as agreed), I have noticed areas where additional paint will be ncecessary. Initially I was told that I would see, at first hand, how professional painters tape areas for clean, smooth edging and corners (using tape and silicon). This was not done. After the work was done, I was told that not everyone does this. Oh, well. Also, before the project was started, I was assured that the painters would remove the light switch covers, not just paint around them. Again, this was not done. Additionally, the patch work under the window by my front door is rather obvious. I will need to redo it.
I appreciated the celerity of the project, but I feel that the workmanship was somewhat overstated. "
Customer Experience Rating:
4
May 16, 2012
Melissa
H.,
Mt Airy*, MD
"The crew was friendly, efficient and thorough. They did a fantastic job and everything was very clean when they were done."
Customer Experience Rating:
5
May 16, 2012
Terry
L.,
South Portland*, ME
"The painter assigned to us (Stuart) did an excellent job. The quality of his work was superior. Office staff (Tracy) was also exceptional......friendly, accommodating and professional."
Customer Experience Rating:
5
May 16, 2012
Kathleen
V.,
San Francisco*, CA
"They did a good job. They painted it very neatly. "
Customer Experience Rating:
5
May 16, 2012
Deborah & Jed
P.,
Grand Island*, NY
"Mike, our painter has done4 differs rent jobs for us now . He is awesome and does impeccable work. We will tefer you to everyone we know'"
Customer Experience Rating:
5
May 16, 2012
Mike
F.,
Snellville, GA
"Bill Sharp and his team are excellent "
Customer Experience Rating:
5
May 16, 2012
Linda
C.,
Abington*, PA
"Price,time it took to complete job, courteous,response time."
Customer Experience Rating:
5
May 16, 2012
BJ and Jerry
M.,
Brookeville, MD
"They were very professional and did a great job, it was wonderful. They were responsive to us and took care of everything."
Customer Experience Rating:
5
May 16, 2012
Maureen
E.,
Ankeny*, IA
"It was communication, it was cold out but they didn't call to tell me they were coming later. Two days in a row I was told a certain time but they didn't call to say they were late. "
Customer Experience Rating:
4
May 16, 2012
Patricia
G.,
Severn*, MD
"A little more advanced notice for scheduling the 2nd part of the job would have been helpful. I believe I received an email at 9 pm the evening (which I did not see that night) before the painters showed up.I then had to arrange to take time off to open the doors for painting."
Customer Experience Rating:
4
May 16, 2012
Subbu
S.,
San Ramon*, CA
"Things were done at the right time. I really liked that about CertaPro."
Customer Experience Rating:
5
May 16, 2012
Chad
F.,
Spokane*, WA
"The painters were very professional and did a top notch job on my hourse exterior. Without a doubt the best painting company I've worked with to date. "
Customer Experience Rating:
5
May 16, 2012
Dilip
P.,
Fort Worth*, TX
"We went for a better quality of paint. We were not expecting to have 2 coats of paint applied. The second layer of paint increased the price by $300 dollars. Overall the job was satisfactory but they could pay more attention to details in the future. "
Customer Experience Rating:
3
May 16, 2012
Stu
P.,
Denver*, CO
"I liked the way the franchisee Pat and his crew handled everything, they were great with doing follow ups. They were very friendly and eager to please. Attention to detail was great. "
Customer Experience Rating:
5
May 16, 2012
Pamela
F.,
Stillwater*, MN
"Once I agreed to go with you guys I heard nothing from you and had to call a few times to find out when you'd begin work. I was also told at the time of the estimate that a crew of 2 or 3 painters would do the job and it was only done by 1 painter. As a result, the job took a day longer than expected. The painter did a good job overall, although 1 wall shows different roller marks and should be repainted to blend it in, but he had no information when he showed up. We had to explain the whole job to him and then he began painting with the wrong type of paint. Overall, the organization of the job was very poor, but the painter did a decent job."
Customer Experience Rating:
3
May 16, 2012
John
M.,
Arvada*, CO
"They had good communication, I liked what they did. They also did a little extra work, I thought that was good."
Customer Experience Rating:
5
May 16, 2012
Rosa and Dan
C.,
Plano*, TX
"Everyone involved was professional and timely. There was one delay and they were prompt with the phone call, and it ended up working out great for me in the end. "
Customer Experience Rating:
5
May 16, 2012
Sandhya
S.,
Plano*, TX
"The painters were courteous, they had no issues, they did it immediately on the spot and did good quality work."
Customer Experience Rating:
5
May 16, 2012
Laurie
J.,
Indianapolis, IN
"It was exceptional, Good comminucation, the workers worked 8-6 every night , I can't say enough good things."
Customer Experience Rating:
5
May 16, 2012
Sandra
G.,
Lees Summit*, MO
"Painters were neat, accommodating and the house looks great!"
Customer Experience Rating:
5
May 16, 2012
Steve
F.,
Wallingford*, CT
"Job met my expectations as they did great preparation before painting to make it look good. All the sandin, scraping was done well and neatly as not much got into my lawn or flower beds. They didn't paint over rotten wood as they had to skills to replace the wood and make it look like the rest."
Customer Experience Rating:
5
May 16, 2012
Alan and Lisa
R.,
Saint Charles*, MO
"Appreciated the amount of communication and the professionalism in which business was conducted. I felt that my business and well as my time and home were respected."
Customer Experience Rating:
5
May 16, 2012
Guy
S.,
Surrey, BC
"The painter was very great , did really good work."
Customer Experience Rating:
5
May 16, 2012
Guy
S.,
Surrey, BC
"The painter was very great , did really good work."
Customer Experience Rating:
5
May 16, 2012
Greg
D.,
Snohomish*, WA
"Organized time limes, organized crew, a crew that knew what rooms got painted with the correct color. Clean-up was a joke as there was a lot of dried paint chips to clean up and wood trim that got speckled with paint. There was only one person on the crew who spoke english and it made interaction difficult. The crew seemed to spend a lot of time on their cell phones and disappeared for 3 hours the first day."
Customer Experience Rating:
3
May 16, 2012
Che
F.,
Manitou Springs*, CO
"They were very meticulous. I really appreciated that. "
Customer Experience Rating:
5
May 16, 2012
Darci
W.,
Omaha*, NE
"They were very easy to work with. The three guys that did the painting were wonderful. "
Customer Experience Rating:
5
May 16, 2012
Mindy
M.,
Arlington, NE
"They were always really easy to work with, we always knew what was going on and Jody really helped us with selecting our colors."
Customer Experience Rating:
5
May 16, 2012
Evan
B.,
Raleigh*, NC
"From start to finish Val was very professional and made me feel confident, then Dario was the supervisor, he showed up on time, prompt, cleaned up well. All the guys were neat and courteous. It was a great experience and a pleasure. "
Customer Experience Rating:
5
May 16, 2012
John
M.,
Avondale Estates, GA
"The crew was very easy to get along with and would check with us consistantly that they were doing the colors on the trim the way we wanted."
Customer Experience Rating:
5
May 16, 2012
Nanci
F.,
Escondido, CA
"They were on time, did what they said they would do, were very courteous and went above and beyond in certain situations. "
Customer Experience Rating:
5
May 16, 2012
Harold
S.,
Indianapolis*, IN
"Like every job they've done for me they came in and did the job in a professional manner. They let you know when they are coming and what will be going on. "
Customer Experience Rating:
5
May 16, 2012
Dennis
F.,
Fort Wayne*, IN
"They were easy to deal with. The were timley in the work they did, and they did exactly what they said that they were going to do."
Customer Experience Rating:
5
May 16, 2012
Amy
V.,
Avon, IN
"Just did a good job in a good amount of time."
Customer Experience Rating:
5
May 16, 2012
Tonya
R.,
Indianapolis*, IN
"Everything went as planned, the work was very smooth, very professional and prompt. "
Customer Experience Rating:
5
May 16, 2012
James
C.,
Fort Wayne*, IN
"The quality of the work, very friendly, overall job was excellent. "
Customer Experience Rating:
5
May 16, 2012
Lynette
W.,
Warren,
"Very professional, came in and out, cleaned up, and did a good job. "
Customer Experience Rating:
4
May 16, 2012
Margaret
M.,
Fort Wayne*, IN
"They were very professional, did the job in a timely fashion, and they protected my property which was really important."
Customer Experience Rating:
5
May 16, 2012
Glen and Irene
V.,
Kitchener*, ONT
"They were very willing to oblige, the people that work for the company are a great credit to the company. They did anything that I asked in regards to any touch ups. I did a lot of the pre preperation for the work, so I do not know how they are in that respect, but I would imagine they would handle it with professionalism. I did not have a problem with any of the painters, they were polite and hard working. They were a pleasure to work with. "
Customer Experience Rating:
5
May 16, 2012
Beth
O.,
West Hartford*, CT
"From the initial meeting with Marc, the job was clearly defined and well done."
Customer Experience Rating:
5
If you have had a project completed by CertaPro and you have not received either an email or phone call request for information you can call 1-866-213-8291 to give your review to a customer service representative.
We're all ears!
See what our customers are saying about us!
Read real-time reviews
Know your room measurements?
Get an online painting estimate.